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Supervisor

WESTS ENTERTAINMENT GROUP

Are seeking to employ a supervisor to work between our three venues in Tamworth.

 Duties will include:

  • To provide a high level of service to patrons
  • The venues are to be supervised to comply with all company standards. All WH&S, Gaming and Licensing regulations must also be strictly adhered to, providing a secure environment for members and team members
  • To achieve goals set by company policies
  • To maintain all standards set by the Group

Overall Job Purpose:

  • To oversee the operations of the bar,cellar,gaming,reception and catering departments of the venues
  • Responsible for the efficient, courteous service of beverage,food and gaming within the venues
  • To provide knowledge and details of all active promotions to other team and to be aware of all upcoming major events to disseminate information to others
  • To attend weekly meetings of all supervisors and managers, in preparation for upcoming weeks functions and promotions.

 

Duties & Responsibilities:

 

  • The club supervisor is responsible for the overall supervision of staff during their shifts
  • The duties encompass customer service and the supervision of member and patron behavior
  • Relief of floor staff for meal breaks
  • Replacement rostering for staff where necessary
  • Supervision of tills and cash handling
  • Responsibility and accountability for the operation of a safe from which all monies are allotted to bars, catering, reception, gaming TAB and Keno.
  • Responsibility for locking and securing the club premises
  • Ensuring all function areas of the club are prepared for the arrival of patrons for seminars, meetings, weddings etc at the commencement of the shift.
  • Responsible for the delegation of staff to areas to ensure a clean, safe, professional image of the venue

 

Essential

 

  • Must possess excellent communication and organizational skills. A minimum of three years customer relations experience, with progressive supervisory experience.
  • Must be familiar with and able to operate computers, printers, multi-line telephones, digital cameras and microphones
  • Must be able to resolve customer complaints in a timely manner
  • Proficient in all areas  bar, cellar, gaming, TAB/Keno  and reception duties with a proven background

 

 

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  The employer's desired hours for this Job are…

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